HELP
FAQ
How do I cancel/ change my order?
Sadly we are not able to cancel/edit any orders once they have been paid. Our warehouse is operating automated to guarantee error free shipping. However, you can exchange, or return any item using our returns center.
What if I need to change my address?
Once your order has been placed, we cannot make changes to your address anymore. If you made a mistake, or the the delivery was unsuccessful, please let us know. We can resend your parcel when it comes back to our warehouse.
I got a different, damaged or defective item. What to do?
If this happens, please contact our customer service a support@xolobro.com . We need your order number (#12345), a photo of the defective item and a description of the issue. If you received the wrong item, we also need a photo of the barcode on the bag of the product.
Can I track my order?
You can track your order once processed via the tracking code provided in the order confirmation email
